2022 Milsoft Newsletter!
Milsoft is proud to announce the release of quarterly newsletters. Our mission will be to keep customers informed about what's going on at Milsoft and to share any relevant news that could benefit our community of amazing customers.
How Utilities can Grow with Declining Energy Consumption
Energy is a major component of the United States’ economy. According to the University of Michigan Center for Sustainable Studies, “the U.S. spent $1.2 trillion on energy, or 5.7% of Gross Domestic Product (GDP)” in 2019. While that’s no small amount of what the U.S. produces, the somewhat surprising news is that energy consumption is projected to decline in the coming decades. By 2050, energy per capita is expected to decline below 300 million BTUs per capita, a dip beneath current usage statistics.
Using CIS Software to Build Customer Relationships
In any sort of business, relationships with customers don’t manage themselves. Even when it comes to organizations as large and labyrinthine as utilities, meeting customers at their point of need matters. Billing errors occur, payments don’t get made promptly, accounts need service adjustments, and physical assets require repair. If employees can’t connect a customer’s past history with a current issue, frustration starts to rise, and the utility won’t be able to execute its core mission.
The True Cost of Using Old Tech [Software & Field Equipment]
Everyone understands that technology is advancing at breakneck speed, but sometimes it’s hard to quantify the rate of change. One way to measure technological advancement involves examining patent records, and when The Atlantic did so, it noted that “in the first decade of the patent office, the U.S. granted 229 patents—the same amount today’s America grants every 7.2 hours.” What’s more, consumers have come to expect that businesses will stay ahead of the technological curve. A survey conducted by Microsoft discovered that 80 percent of users will leave a website prior to making a purchase if it is out of date.