Press Release: Milsoft and Cooperative Response Center (CRC): Increasing Customer Satisfaction!
Milsoft and CRC announced today a unique opportunity to drastically improve service levels for their joint customers. CRC is now offering Milsoft IVR customers the option to include "opt out" live answer services. Additionally, CRC will provide enhanced dispatching services using Milsoft's DisSPatch® Outage Management System.
Milsoft and CRC announced today a unique opportunity to drastically improve service levels for their joint customers. CRC is now offering Milsoft IVR customers the option to include "opt out" live answer services. Additionally, CRC will provide enhanced dispatching services using Milsoft's DisSPatch® Outage Management System. "Milsoft is very, very excited that CRC is now offering dispatch services using DisSPatch for our joint clients. The ability to have live answer services plus the level of data and detail in dispatching that DisSPatch provides, is really a world class offering. The utility customer enjoys a great experience during a difficult event (power outage), the CRC dispatcher can provide linemen or service personnel immediate details regarding point of failure and location thereby expediting the restoration, and lastly, the use of DisSPatch by CRC dispatchers actively maintains all data for utility reporting indices", said Ed Carlson, Executive Vice President, Sales and IVR, Milsoft Utility Solutions.
"CRC's offering of 'live answer opt out' services for Milsoft IVR/CRC joint customers is also a very exciting opportunity to increase customer service levels. Through this offering, CRC has the ability to conclude unresolved calls or handle sensitive interactions like customers who have been disconnected for non-pay," Carlson added.
"We're excited about the opportunity to partner with Milsoft, a well known industry leader, to offer better solutions and service to our joint customers. This synergy with Milsoft will be an important step in CRC's efforts to improve service levels on behalf of our shared customers", stated Chris Holt, Chief Operating Officer of CRC. Holt added, "We need to look at establishing partnerships with leading edge companies such as Milsoft to better serve the industry and help our joint clients navigate ways to positively impact their bottom line and improve the overall customer experience. By offering DisSPatch and live answer opt out service, our joint clients can spend more time focusing on the challenges ahead with the knowledge that their customers are being taken care of by two industry leaders."
About Milsoft Utility Solutions, Inc.
Milsoft has provided powerful software solutions for power system professionals in over 1,000 rural electric cooperatives, municipalities, educational institutions and consultant offices in the United States and abroad. Milsoft offers a suite of software solutions including Engineering Analysis, Outage Management, Integrated Voice Response, Geospatial Information Systems and Field Engineering to optimize utility performance and efficiency. Milsoft has developed an outstanding reputation for delivering quality products, services and support to the electric utility industry for over two decades and continues to thrive on product innovation and superior customer support.
About CRC
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and central station. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices in Austin, Minn., and Dunlap, Tenn. CRC serves 253 members and associate members in 37 states, representing 3.3 million consumers. For more information, contact Julie Schramek, Corporate Communications Manager at 507-437-2304 or email at <a href="mailto:julieschramek@crc.coop">julieschramek@crc.coop</a>.
