Milsoft’s CrewCall makes the assembly and call-out of crews less tedious.
When a utility has the need to contact and assemble crews, it's usually at a time when resources are severely limited. Even if the dispatcher knows exactly who to call, the contact process takes valuable time away from power restoration tasks. Milsoft's CrewCall system is designed specifically for these situations.
Whether the situation calls for a standard crew configuration or a crew made up on the fly, CrewCall has the program logic required to put the crew together quickly. Attributes like job descriptions, availability, and call-out order are pre-loaded into the system so that no manual calculations are required. The operator or dispatcher simply tells the system what type of employee is needed and the system does the rest.
Once activated, the Milsoft IVR system automatically places call-outs. Capable of calling simultaneously on multiple lines, CrewCall greatly reduces call-out processing times. Prospective crew members provide immediate responses via the phone so the dispatcher always knows the call-out status. The system automatically stops dialing when the desired crew has been assembled.
How much time is spent on calling crews? Too much.
That's why Milsoft offers a tool that allows the dispatcher to spend his or her time more effectively, concentrating on the outage and restoration of service.