Milsoft’s off-site call automated call center designed to meet the needs of today’s electrical utilities.
Milsoft maintains a call center in a bunkered facility to protect against man-made and natural disasters. Milsoft Connections allows utilities to contact customers reliably, faster and with less effort than ever before. With Milsoft's cutting edge automated call center, calls are automatically placed to customers. You control the time and the message and Connections does the rest. Milsoft Connections allows for better utilization of human resources by using Hosted Customer Notification.
Most utilities cannot justify purchasing and maintaining large numbers of telephone lines to be used only during outage situations. Milsoft Connections offers utilities hundreds of lines on an as-needed basis. Milsoft Connections answers calls that the utility's in-house system is unable to answer, resulting in reduced, or totally eliminated, busy signals, no answers or time spent on hold. Milsoft Connections can also provide call handling capabilities when a utility's in-house IVR is unavailable for any reason. Milsoft Connections provides your utility with another powerful tool for delivering the service your customers are demanding.
Utilities are required to contact their customers for all kinds of reasons. Regardless of the size of the call list, Milsoft Connections is up to the task. Using scripts designed by the utility and professionally prepared by Milsoft, the call center IVR system can be used to contact customers for past due notices, planned outage notifications, load shedding, disaster notification, surveys, meeting announcements, and more can all be accomplished via Connections' out dial capabilities.
Effectively Process Outage Related Customer Calls
Most utilities cannot justify purchasing and maintaining large numbers of telephone lines to be used only during outage situations. Milsoft Connections offers hundreds of lines on an as-needed basis.
Contact Large Numbers of Customers Automatically
Past due notices, disaster noti cations, meeting announcements, and more can all be accomplished via Milsoft Connections' out dial capabilities.
Contact 10's, 100's or 1,000's of Customers
Milsoft Connections uses scripts designed by the utility and prepared by Milsoft, to contact customers for: Past Due Account Notification, Planned Outage Notification, Load Shedding and much more.
