Milsoft’s TeleLink is an automated customer service system that provides customers access to the utility 24/7.
Installing TeleLink to automate various customer service functions allows customers to complete routine transactions any time, day or night. Not only is TeleLink simple for customers to use, it also provides customer-friendly service and is simple for the utility to employ. With access to customer records and available telephone lines, TeleLink can answer and process routine customer service calls, without operator interference, unless desired.
Each day, employees spend hours on simple, repetitive tasks. As a result, Customer Service Representatives often don't have time to deal with complicated issues. When this happens, it is often the customer who suffers. With TeleLink handling common requests, utility employees can devote more time to resolving difficult problems and providing a higher level of customer service.
A significant number of employees would be required to match TeleLink's level of customer service support. For most utilities, this ongoing cost would prevent them from providing this level of service. With TeleLink, a reasonable, one time investment can eliminate the need for more CSR's, reducing both utility overhead and long-term expenses.
Voice recognition allows customers to speak their responses.
Contact specific customers to notify them of past due accounts and permit those customers to pay their accounts by credit card or make payment arrangements.
Provides account balance, amount due, electricity usage or any other information from customer records that the utility wants to give the customer access to.
Let employees concentrate on tougher tasks and allow TeleLink handle the common requests.