Milsoft Communication (IVR) systems will improve customer service, minimize employee costs and cater to your customer.
Milsoft Communication (IVR) solutions provide you with interactive voice response (IVR) capabilities to effectively and efficiently handle your automated communications needs. Our systems can manage outage, service and other communications while easing the burden on customer service representatives, dispatchers and other employees. As thousands of utility service personnel at more than 200 utilities can testify, Milsoft provides IVR solutions and support that help them do their jobs better.
Milsoft’s IVR system includes capabilities for inbound and outbound communications and commerce with comprehensive call handling logic and message scripting tools for a utility to customize as they require, and, the system can be configured for legacy and new in-house telephony systems. Milsoft Connections, a hosted IVR solution, is available for utilities that prefer not having IVR telephony on site. Hosted IVR can also serve as an overflow or backup, insuring that the utility’s communications needs are served during peak calling conditions or when the in-house IVR is offline.
Milsoft’s IVR solutions have been successfully integrated with numerous vendors’ ERP/CIS, outage management and telecommunications systems and is helping electric utilities in the US and abroad communicate and do business with their customers more quickly and conveniently where ever they are, 24/7/365.