DisSPatch

The DisSPatch training course is designed for the dispatcher responsible for operating the DisSPatch product.

Classes will run from 8:30a.m. - 4:30p.m. each day. Morning and afternoon breaks provided, lunch provided in Abilene classes only. Milsoft staff members will be available for questions & answers.

OMS Overview

  • System architecture
  • Integrations (CIS, AMI, AVL, Weather, IVR)
  • Core functionality

Calls Manager Client Training

  • Manual call entry
  • Editing open calls
  • Unresolved calls
  • Processing callbacks
  • Using current and historical data
  • Billing system integration options

DisSPatch Client Training

  • Navigation basics / shortcuts
  • Understanding the circuit model
  • 5 steps for working an outage
  • Outage verification
  • Customer responsible outages
  • Planned outages
  • Partial restoration
  • Temp switching
  • Backfeeds
  • Reworking outages
  • Editing outages
  • Storm mode
  • Outage manager overview
  • Toolbar overview
  • Display option overview

Crew Manager Training

  • Creating Crews
  • Managing Crews
  • Assignment / unassignment options

Report Writing Overview

  • Available default reports
  • Creating custom reports

Web Apps Overview

  • New Bing outage viewer
  • WebCall server

Course Instructor

  • Brad Fuqua - Director of OMS
  • Mark Kearney - OMS Support Specialist