Customer Information System
Benefits for Managers
With over 30 years of experience delivering the tools you need, we are ready to be your trusted partner to equip your utility for success now and into the future. We connect your data in a way that enables you to empower your staff and your consumers. Our system automation allows your staff to do fewer manual, error-prone tasks and spend more time connecting with consumers. Engaged consumers typically save the utility time and money. Delight your consumers with a self-service portal that allows them to control their account and pay their bill from anywhere.
You shouldn’t have to guess or wonder how things are going at any given moment. Through real-time reporting and analytics our system provides you with the information you need to know about your staff, your consumers, and your revenues.
Utility Billing
Our system is ready to handle even the most complex billing and rate structures without slowing down your daily processes. In order to provide a consistently successful consumer experience, your entire workforce needs to be able to quickly obtain a 360-degree view of each consumer. Our utility CIS serves as the billing hub that gathers all relevant consumer data across your organization into one location, in real-time, connecting all of your departments. Our built-in Cash Drawer makes it easy to accept payments.
Consumer Communications
The best form of Consumer Communication happens when you are able to present consumers with the information they need automatically, sometimes before they even know it is needed.
Payments/Cashiering
Cash receipts and properly handling of payments is a priority. Updating accounts immediately upon posting of payments and checks and balances are in place to maintain a constant work through each cash drawer. Audits and audit logs are kept in place to secure the handling of transactions.
Service Orders
Utilize our one screen entry and you can track, customize, and manage all of your service orders across your entire organization.
Customer Self-Service Portal: Web and Mobile
Provide your customers with online bill payment, billing history, payment notifications, and graphical, exportable daily usage information, while reducing incoming calls and manual processes at your utility at the same time.
MDM/AMI
We also provide a Meter Data Management System (MDMS) to handle your meter integration and complex billing scenarios.
Business Partners
Learn more about business partners that add value to the Milsoft Customer Information System. The following vendors have ongoing business agreements with Milsoft in addition to validated integrations with our CIS System.
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